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Zero Co

Only part of my order came, what do I do?&#xA0;There is a very good chance that it is still on its way! Sometimes we have to ship your order in parts so the box isn&apos;t too heavy or your order won&apos;t fit in one box. How can I check if my order has multiple parcels?&#xA0;You can check on the tracking information you received via email, if your order has been shipped with Auspost you will see a drop-down list at the top of the page showing multiple tracking numbers.&#xA0; My order has only been shipped in one parcel and there are products missing/ Something isn&apos;t right with my order, what should I do?&#xA0;If your order arrives and something isn&apos;t right please reach out to our Customer Service team so they can investigate what has happened.&#xA0; <span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:34,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:39}&#xEE10;{&quot;1&quot;:252,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:258}&#xEE10;{&quot;1&quot;:355,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:362}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can reach us in a few ways: \n\nChat: \nNeed an instant answer? Click the icon in the bottom right corner of your screen to start a chat. If our chat bot can&#x2019;t help, your question will be escalated to customer service faster than you can say \&quot;help!\&quot;\n\nEmail: \nShoot us an email at hello@zeroco.com.au, and we&#x2019;ll reply faster than a cheetah on the chase.\n\nPhones:\nNot just yet, but they are coming soon!&quot;}">You can reach us in a few ways:&#xA0; <span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:34,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:39}&#xEE10;{&quot;1&quot;:252,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:258}&#xEE10;{&quot;1&quot;:355,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:362}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can reach us in a few ways: \n\nChat: \nNeed an instant answer? Click the icon in the bottom right corner of your screen to start a chat. If our chat bot can&#x2019;t help, your question will be escalated to customer service faster than you can say \&quot;help!\&quot;\n\nEmail: \nShoot us an email at hello@zeroco.com.au, and we&#x2019;ll reply faster than a cheetah on the chase.\n\nPhones:\nNot just yet, but they are coming soon!&quot;}"> Chat:&#xA0; Need an instant answer? Click the icon in the bottom right corner of your screen to start a chat. If our chat bot can&#x2019;t help, your question will be escalated to customer service faster than you can say &quot;help!&quot; Email:&#xA0; Shoot us an email at&#xA0;<a href="mailto:hello@zeroco.com">hello@zeroco.com</a> Phones: <span data-sheets-root="1" data-sheets-textstyleruns="{&quot;1&quot;:0}&#xEE10;{&quot;1&quot;:34,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:39}&#xEE10;{&quot;1&quot;:252,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:258}&#xEE10;{&quot;1&quot;:355,&quot;2&quot;:{&quot;5&quot;:1}}&#xEE10;{&quot;1&quot;:362}" data-sheets-userformat="{&quot;2&quot;:897,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;You can reach us in a few ways: \n\nChat: \nNeed an instant answer? Click the icon in the bottom right corner of your screen to start a chat. If our chat bot can&#x2019;t help, your question will be escalated to customer service faster than you can say \&quot;help!\&quot;\n\nEmail: \nShoot us an email at hello@zeroco.com.au, and we&#x2019;ll reply faster than a cheetah on the chase.\n\nPhones:\nNot just yet, but they are coming soon!&quot;}">Do you prefer a yarn? Give us a buzz on +61 483 981 752 &#xA0;Available Monday - Friday 8:00 AM - 5:00 PM AEST

Only part of my order came, what do I do?. There is a very good chance that it is still on its way! Sometimes we have to ship your order in parts so the box isn't too heavy or your order won't fit in one box. How can I check if my order has multiple

Part of my order is missing

Ordering & Returns

When are you closing?

Can I get a refund on my Zero Co products?

What happens to my subscription?

What should I do with my bottles and pouches after you close?

Will you honour the warranty on my Forever Bottles?

Are my Zero Co products still safe to use?

What happens if my product is damaged / defective after you close?

Why can't you just switch back to the old packaging?

What do I do with old Zero Co packaging (pouches and original Forever Bottles)?

Will another company take over Zero Co?

What happens to my gift cards?

What happens to the cleanups?

What happens when I run out of refills?

Zero Co Closure

Where are your products made?

The product I want is out of stock

Did your products change?

What's in your fragrances?

I'm allergic to certain ingredients - how do I know your product is safe for me?

Are your products grey water/septic tank safe?

Are your products palm oil free?

Are your products cruelty free?

Are your products vegan?

Are your products organic?

Are your products low tox / toxin free?

Have you tested for sensitive skin?

Is your Body Wash pH balanced?

Are your products free of isothiazolinones and Phthalates?

Are your products safe for use during pregnancy and around babies?

How durable and moisture-resistant are the paper-based refills?

How Does Zero Co Work?

How does the paper-based refill system work?

What happened to the Stain Remover?

What happened to the Air Freshener?

How do I setup my Zero Co Forever Bottle?

When will the Zero Co deodorant be back in stock?

Why does my Forever Bottle have imperfections?

What happened to the Zero Co Toilet Paper?

When will the Zero Co Dish Liquid be back in stock?

When is deodorant coming back?

When will the Zero Co 4 x Concentrated Laundry Liquid be back in stock?

Laundry and Dish Liquid Update

The packaging of my paper based refill has changed colour, is that okay?

Why is this packaging better than coffee cups or Tetra Paks?

What is ForeverFill™?

Will I still be able to get the old Zero Co products?

Why did you move away from the circular model?

Bathroom & Shower Cleaner

Body Lotion

Body Wash

Conditioner

Dishwasher Powder

Dish Liquid

Fabric Soaker & Wash Booster

Handwash

4 x Concentrate Laundry Liquid

Multi-Purpose Cleaner

Shampoo

Toilet Powder

Do your products contain any PFAS, PFOA or perfluorinated alkylated substances?

Ingredients

Is this system actually more sustainable?

Is your Bathroom and Shower Cleaner safe on stone?

How do the tablets work?

Cleaning your Forever Bottle

What is the use by date of your products?

Usage Instructions

How will I recycle or dispose of the paper-based refills?

Do we send back the new ForeverFill™️ refills?

Recycling

Products

How do Zero Co subscriptions work?

Why should I subscribe to Zero Co products?

Subscriptions

How and when do I return my refill pouches?

Can I buy the refills only and not the bottles?

Do you have to clean the pouches before you return them?

Do you have an actual shop where I can buy Zero Co from?

Do you offer wholesale or bulk orders?

What is your refund & returns policy?

Do you offer samples?

Can I change or cancel my order?

What do I do if my packaging is damaged or a product has leaked during delivery?

Part of my order is missingUpdated 15 days ago