Everything you need to know about ordering & returns at Zero Co
How? Use the Return Mailer sent with your first order. When? Once you've collected 15 empty pouches. Your first order comes with a Return Mailer—and you'll get another one for every 16th refill you purchase. Collect 15 empty Refills, pop them in the
Sure thing, you can grab just the refills here.But here’s why you might want to rethink that: every Forever Bottle you buy pulls plastic from oceans, rivers and beaches worldwide. They look pretty smick, too. Our refill system replaces single-use wit
There are only two things you need to do before returning your pouches:1. Give each Refill pouch a good squeeze to empty out any remaining product. We're not worried about a bit of residue—but we can't accept partially used product. 2. Wipe down the
Our products are stocked in some specialty stores across Australia, but the easiest way to order is online. That way, we can deliver less plastic and less waste direct to your door.Plus, shopping online means you can unlock subscription perks, includ
Zero Co Forever Fill is not available for new wholesale accounts and discounts. But, don't worry we offer mutli-buys that have a great discount if you have a big home or office you would like to fill with our waste fighting products!Here's what you n
Is something not working as it should be? Did you receive an incorrect item in your order? We have you covered.What's included:. The legal bits:. Eligibility:. How to return:. Want to take a look at the fine print? Check out our complete terms and co
Sorry, not yet! We’re still figuring out a sustainable way to offer samples. We share customer reviews on every product page so you can see what folks are saying about our powerhouse products. You can also check out our full ingredients list right he
Unfortunately once orders have been placed they cannot be changed. Our warehouse ships so quickly that order changes, address updates and cancellations aren't possible.If you need to update your address, we suggest reaching out to the courier ASAP to
If your Zero Co order arrives damaged or a product has leaked during delivery, don't worry—we're here to help. Here's what to do:. Our team will work quickly to resolve the issue and get your new products to you as soon as possible. We're committed t
Only part of my order came, what do I do?. There is a very good chance that it is still on its way! Sometimes we have to ship your order in parts so the box isn't too heavy or your order won't fit in one box. How can I check if my order has multiple
Looks like there's a hiccup in the cleanup. No worries, our Customer Care Team is here to help! Shoot them a message at this link. They’ll get you sorted in no time.