What is your refund & returns policy?Updated 3 days ago

Is something not working as it should be? Did you receive an incorrect item in your order? We have you covered.
What's included:

• Incorrect product
• Faulty items
• Allergy-related returns

The legal bits:

• Our policies are in line with Australian Consumer law, so you know you are getting what you are entitled to.
• Misuse, accidents, or abnormal use? We might not be able to help in those cases.
• We'll need proof of purchase for any claims.

Eligibility:

• Applies to all products bought directly from Zeroco.com
• Gift cards and vouchers are non-refundable and non-redeemable for cash.
• Sale items or discounted purchases? We'll refund the price you paid.

How to return:

1. Get in touch with us via email : [email protected]
2. We'll send you a prepaid shipping label
3. We'll process your refund within 30 business days of receiving your return

Want to take a look at the fine print? Check out our complete terms and conditions here.
Remember, we're here to make your Zero Co experience as smooth as possible. Questions? Our Customer Service team is ready to help!