Can't find the answer to your question above? Leave us a message here.

Prefer a yarn? Give us a call.

Available Monday - Friday
9:00 AM - 5:00 PM AEST

Zero Co

If your Zero Co order arrives damaged or a product has leaked during delivery, don&apos;t worry&#x2014;we&apos;re here to help.Here&apos;s what to do:<ol><li style="font-size: 16px;">Take photos: capture clear images of the damage or leakage.</li><li style="font-size: 16px;">Contact us: reach out to our Customer Service team at hello@zeroco.com</li><li style="font-size: 16px;">Provide details: explain what happened and attach your photos.</li></ol>Our team will work quickly to resolve the issue and get your new products to you as soon as possible.We&apos;re committed to making sure you have a great experience with Zero Co, from order to delivery. Let&apos;s get this sorted for you.

If your Zero Co order arrives damaged or a product has leaked during delivery, don't worry—we're here to help. Here's what to do:. Our team will work quickly to resolve the issue and get your new products to you as soon as possible. We're committed t

What do I do if my packaging is damaged or a product has leaked during delivery?

Ordering & Returns

When are you closing?

Can I get a refund on my Zero Co products?

What happens to my subscription?

What should I do with my bottles and pouches after you close?

Will you honour the warranty on my Forever Bottles?

Are my Zero Co products still safe to use?

What happens if my product is damaged / defective after you close?

Why can't you just switch back to the old packaging?

What do I do with old Zero Co packaging (pouches and original Forever Bottles)?

Will another company take over Zero Co?

What happens to my gift cards?

What happens to the cleanups?

What happens when I run out of refills?

Zero Co Closure

Where are your products made?

The product I want is out of stock

Did your products change?

What's in your fragrances?

I'm allergic to certain ingredients - how do I know your product is safe for me?

Are your products grey water/septic tank safe?

Are your products palm oil free?

Are your products cruelty free?

Are your products vegan?

Are your products organic?

Are your products low tox / toxin free?

Have you tested for sensitive skin?

Is your Body Wash pH balanced?

Are your products free of isothiazolinones and Phthalates?

Are your products safe for use during pregnancy and around babies?

How durable and moisture-resistant are the paper-based refills?

How Does Zero Co Work?

How does the paper-based refill system work?

What happened to the Stain Remover?

What happened to the Air Freshener?

How do I setup my Zero Co Forever Bottle?

When will the Zero Co deodorant be back in stock?

Why does my Forever Bottle have imperfections?

What happened to the Zero Co Toilet Paper?

When will the Zero Co Dish Liquid be back in stock?

When is deodorant coming back?

When will the Zero Co 4 x Concentrated Laundry Liquid be back in stock?

Laundry and Dish Liquid Update

The packaging of my paper based refill has changed colour, is that okay?

Why is this packaging better than coffee cups or Tetra Paks?

What is ForeverFill™?

Will I still be able to get the old Zero Co products?

Why did you move away from the circular model?

Bathroom & Shower Cleaner

Body Lotion

Body Wash

Conditioner

Dishwasher Powder

Dish Liquid

Fabric Soaker & Wash Booster

Handwash

4 x Concentrate Laundry Liquid

Multi-Purpose Cleaner

Shampoo

Toilet Powder

Do your products contain any PFAS, PFOA or perfluorinated alkylated substances?

Ingredients

Is this system actually more sustainable?

Is your Bathroom and Shower Cleaner safe on stone?

How do the tablets work?

Cleaning your Forever Bottle

What is the use by date of your products?

Usage Instructions

How will I recycle or dispose of the paper-based refills?

Do we send back the new ForeverFill™️ refills?

Recycling

Products

How do Zero Co subscriptions work?

Why should I subscribe to Zero Co products?

Subscriptions

How and when do I return my refill pouches?

Can I buy the refills only and not the bottles?

Do you have to clean the pouches before you return them?

Do you have an actual shop where I can buy Zero Co from?

Do you offer wholesale or bulk orders?

What is your refund & returns policy?

Do you offer samples?

Can I change or cancel my order?

Part of my order is missing

My returns label doesn't work, what do I do?

Do I have to pay for shipping?

What carbon emissions are associated with your deliveries?

How long will it take to get my order?

How do I check the status of my order?

My order is delayed, what should I do?

Where do you ship to?

Do you deliver to PO Boxes and Parcel Lockers?

Do you ship orders internationally?

Shipping

How do I delete my account?

How do I change my email address?

What payment methods do you accept?

Your Zero Co Account

How do the cleanups work?

The Zero Co Mission

How do I contact your Customer Service team?

What is your privacy policy?

What is your cookie policy?

Other & more help

What do I do if my packaging is damaged or a product has leaked during delivery?Updated 4 months ago