Everything you need to know about shipping & delivery at Zero Co.
Well, that depends on how you shop with us:Subscriptions: all subscriptions come with free standard shipping. One-time purchases: orders over $99 get free standard shipping. For orders under $99, there's a flat rate fee of $4.99 for Australian delive
We're proudly carbon negative on your deliveries. How do we achieve this? Simple. We calculate the emissions on deliveries from our warehouse to your door, and purchase twice the offsets required. Et voilà—carbon negative!
We know waiting is tough, but don't worry—we're on it. Here’s the scoop on when your Zero Co treasures will arrive at your doorstep:Dispatch times:• Orders placed by 12pm AEST (weekdays) ship same day from our Sydney warehouse.• Orders placed after 1
Once you place your order, your part is done. Here's what happens next:Order confirmation: You'll get an email with your order number and receipt as soon as your order or subscription is processed.Picking and packing: Our warehouse team will spring i
Sometimes our delivery partners can experience network issues or weather delays. Here's what to do if your package hasn't arrived yet:1. Check your tracking link (in your inbox) for any updates or delays in your area.2. Contact the courier directly f
We currently ship all across Australia! However, we don’t ship to Norfolk Island, Christmas Island or the Cocos (Keeling) Islands. These islands are classified as external territories and transit times can take months.The good news is, we're hoping t
We sure do! We want to make sustainability an everyday thing for you—starting with easy ordering and delivery. Just add your PO Box or Parcel Locker details in the shipping address at checkout to get your order delivered there.Parcel Locker Customers
At this time, we only ship our products within Australia, and do not offer international shipping.But, don't worry, international orders are coming soon!